SHIPPING AND RETURN POLICY

GDX

GDX aims to provide its customers with a fast, secure, and seamless delivery experience. Once your payment is confirmed, your order is processed as quickly as possible, carefully packaged, and handed over to our contracted shipping partners.

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Same-Day Free Shipping

• All orders placed before 16:00 are shipped on the same day.
• Free shipping is available to all regions within Türkiye.
• Delivery time may vary depending on the recipient’s address and the shipping company’s distribution schedule.

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Delivery Process

All of our products are:

• Packaged appropriately to prevent damage during transportation, and
• Checked through necessary quality control procedures
• before being handed over to the shipping company.

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Returns and Shipping Fees

Customer satisfaction is a priority for GDX.
However, return shipping costs are the responsibility of the customer.

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Right of Return

Customers may request a return within 14 days from the date they receive the product.

To initiate a return, the product must be:

• Unused,
• Undamaged,
• In resalable condition,
• In its original packaging,
• Sent together with its invoice and all accessories.

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Return Approval and Process

Once the returned product reaches us and is confirmed to meet the return conditions:

• The product is inspected,
• The refund is processed within the legally required timeframe,
• The customer is informed through the appropriate communication channels.

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General Information

GDX works with contracted logistics partners for all shipping operations and takes maximum care to ensure that shipments are delivered safely and on time.

For any questions regarding delivery, delays, or return procedures, you may contact our customer service team.